Customer Service Specialist

Essential Duties and Responsibilities

Receive, count, and verify incoming shipments

Assist customers who purchase and/or pick up merchandise at the Profit Center

Process and fill Sales Orders generated at the sales counter

Stock the warehouse and maintain cleanliness, order and safety

Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

Pick materials for orders, assemble and package the materials for shipment/pick up

Load/unload trucks and operate a forklift safely

Drive a Hajoca truck and operate it safely in compliance with Company rules and applicable laws and regulations

Unload correct merchandise and place it where the receiving party dictates


As a Customer Service Specialist teammate, you must be friendly, service-oriented, and have a high level of attention to detail. An unwavering commitment to safety is essential, as well as the ability to remain calm in stressful or unexpected situations. All Customer Service Specialist team members must be able to maintain positive working relationships with vendors and customers and provide unparalleled customer service at all time.

All interested applicants must possess:

High school degree or equivalent

Be 21 years of age or older

Possess a proper and valid driver s license

Possess a driving record that demonstrates good driving skills

Pass a DOT physical examination prior to employment and every following two years for as long as you drive a company vehicle

The ability to learn to safely operate a forklift and other material-handling equipment

Know of, apply, and practice safety precautions in a warehouse and material handling environment

Our ideal candidate will also:

Have, or quickly develop, a comprehensive knowledge of product

Have 1+ years warehouse or material handling experience

Possess the drive to assist team members with other tasks as required

Basic computer literacy

Experience in customer service, counter sales, or contractor sales preferred

Able to build and maintain a positive working relationship with customers, vendors and co-workers.

Outstanding customer service and verbal communications skills.

customer needs, provide profitable solutions and close the sale.

Physical Demands

The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.

Sitting (in truck) 30%

Sitting (in chair) 5%

Standing 30%

Walking 35%

LiftingFrequently, up to 100

CarryingFrequently, up to 80

Pushing/PullingRegularly, up to 200 pounds

ControlsUse of both hands and
arms and use of both feet and legs

Strength levelActive, demanding

The following movements and senses are required
in this job:

Hand and finger dexterity, climbing, stooping,
crouching, kneeling, reaching, talking, hearing, near vision, far vision,
peripheral vision, color vision, and depth perception.


The incumbent is exposed to the following
conditions in the job:

Outdoor weather, warehouses with no climate
control, potentially hazardous equipment (such as forklift trucks, mechanical
lift gates, hand
tools, manual material handling equipment, ladders, and rubber retention
straps). The Profit Center may stock,
sell and use hazardous materials PVC pipe cement, pool chemicals, torch gas,
propane gas, solvents, etc. You may be
required to handle these materials.

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